RentWell Privacy Policy

1. Scope

This Privacy Policy explains how RentWell collects, uses, and protects information when landlords and tenants use the RentWell app, API-backed services, project pages, and support request pages.

2. Information We Collect

• Account data: name, email address, phone number when provided, role, login details, and account status.
• Rental workflow data: property details, tenant links, rent payment records, maintenance requests, move-out notices, messages, notes, and uploaded photos.
• Device and notification data: device identifiers and push notification tokens used to deliver service alerts.
• Purchase data: subscription entitlement and transaction identifiers needed to validate in-app purchases. Apple processes payment details under its own privacy policy.
• Support and technical data: support form content, IP address, user-agent data, logs, and diagnostic information used for operations and security.

3. How We Use Information

• To provide landlord and tenant account access, property management, messaging, rent, maintenance, and notice workflows.
• To send operational notifications related to messages, rent payments, maintenance updates, and tenancy notices.
• To validate subscriptions, prevent abuse, maintain security, troubleshoot issues, and respond to support requests.
• To improve RentWell reliability, usability, and service quality.

4. Sharing and Disclosure

Personal information is not sold. Information may be shared with the landlord or tenant connected to the same rental relationship, with trusted service providers that support hosting, storage, notifications, email, purchases, and security, or when required for legal compliance and protection of the service.

5. Data Retention

RentWell keeps account, property, tenancy, payment, maintenance, message, notice, and support records as long as needed to provide the service, meet legal or operational requirements, resolve disputes, and maintain security. Data may be deleted or anonymized when it is no longer required.

6. Security

Reasonable technical and organizational safeguards are used to protect RentWell data from unauthorized access, loss, misuse, or alteration. No method of transmission or storage can be guaranteed as fully secure.

7. Your Choices and Rights

Depending on your location, you may request access, correction, deletion, export, or restriction of personal information. Some rental records may need to be retained where required for security, legal, billing, or legitimate operational reasons.

8. Contact

For privacy questions about RentWell, use the Project Support page.